Shipping Policy
Order Fulfillment: Orders are processed and packaged within 1-2 business days after confirmation. Customers receive a shipping notification email with tracking details before dispatch.
Delivery Timelines:
International Commercial Express (DHL/UPS/FedEx): 2-5 business days to major cities in Europe and the Americas.
Dedicated Logistics Lines (e.g., China-US Express): 5-10 business days, with end-to-end tracking available.
Postal Parcel Services: 15-30 business days, covering remote areas but with variable delivery times.
Force Majeure: Delays due to customs inspections, weather, or holidays may occur. We will promptly update logistics status in such cases.
2. Shipping Channels and Costs
Channel Options:
International Express: Ideal for high-value items (e.g., electronics), offering fast delivery at higher costs.
Dedicated Logistics: Cost-effective for medium-sized orders, featuring "DDP (Delivered Duty Paid)" to simplify customs clearance.
Postal Parcel Services: Economical for lightweight items (≤2kg), though tracking may be limited.
Shipping Fees: Calculated based on item weight, dimensions, and destination, with detailed breakdowns shown at checkout.
Free Shipping: Orders over $50 qualify for free standard shipping (applies to postal parcels and dedicated lines).
3. Customs Clearance and Taxes
Customs Handling: Managed by logistics providers; services like DHL support digital clearance and HS code matching for efficiency.
Tax Responsibilities:
Dedicated Channels: include DDP, meaning buyers pay no additional tariffs.
Other Channels: Buyers are responsible for taxes; failed clearance may result in return or disposal of goods.
4. Tracking and After-Sales Support
Logistics Tracking: All shipments include tracking numbers. Express and dedicated lines provide real-time updates through the store portal.
Lost/Damaged Items: Inspect packages upon receipt; report issues within 48 hours with evidence for assistance with claims or reshipment.
Return Policy: 7-day no-questions-asked returns; return address provided in order confirmation emails.
5. Restrictions and Guidelines
Prohibited Items: Flammable materials, liquid cosmetics, etc., require channel-specific compliance checks; some dedicated lines accommodate sensitive goods.
Address Errors: Modifying addresses may incur extra fees; verify details before ordering.
Overseas Warehousing: Bulk shipments to U.S. warehouses improve delivery times but require advance inventory and storage fees.